Professional Performance in Skip Tracing
Mark Lyon Group LLC specializes in collateral location, recovery, and
complete account resolution. We accomplish this only by employing the
top skip tracers in the industry, and by providing the most up-to-date
resources and technology available so that our tracers’ reach extends
to the hardest to find skips. We then support the whole process by
providing managerial expertise that is hands on, and by participating
in all facets of the account until resolution is achieved. We
perform at a professional level and get you the quickest turn around
for account resolution. We provide this service to our clients on a
contingent fee basis!! There is no fee charged to the client unless
the account is resolved. This emphasizes our belief that our
performance and results are superior to current industry standards.
You now have a viable option for professional performance. Maximize
your time by letting Mark Lyon Group handle your skip tracing cases
while you concentrate on running your business.
Mark Lyon Group LLC takes a three-tiered approach to collateral
location, recovery, and account resolution.
Tier 1 – Client Driven
Mark Lyon Group LLC has a diverse client base, which allows us to
specialize in a variety of skip claims. We work with banks, credit
unions, insurance companies, and other financial institutions. Our
skip tracers are trained on the nuances of each client to increase the
resolution rate and improve client relations. Our clients know that
when their account is placed with us, it is the most important account
in our office.
Tier 2 – Verification & Process
We demand that our skip tracers verify their information with multiple
sources! When a Mark Lyon Group LLC investigator assigns an account to
an agent, that information is verified and the agent will act promptly
and precisely to ensure more recoveries without needless delays. We
recognize that the agent is no less important in the equation, and we
work hard to cultivate a winning relationship the client can count on
to produce positive results.
Tier 3 - Training
Mark Lyon Group LLC emphasizes extensive training. Each investigator
undergoes a broad base training regimen where they are tested on FDC,
exposed to multiple recovery questions and situations, and trained on
each database that is afforded them in their recovery efforts. We
identify this facet as crucial to the in house development and
retention of top investigators. The training is continual, in direct
proportion to your skips desperation….We teach our investigators how
to remain one step ahead. No matter how desperate your skips may be
our investigators are trained to stay one step ahead.
Who We Are
Donavan Taylor: With a background in Public Relation, Mr. Taylor
serves as Sr. Account Manager and Senior Investigator. Mr. Taylor has set a
high standard for investigations and account resolution at three different
companies. This included increasing account closure rate by 28% at his
last employer.
Robin Whitlock: Mrs. Whitlock serves as the office manager for Mark
Lyon Group. She has worked as an office manager for skip trace
companies the last five years. She is adept at handling all clients’
questions regarding, billing, updates, transportation of collateral,
and general account inquiries.
Contact Information:
Thank you for your interest in the Mark Lyon Group LLC. If you would like more information on our skip tracing services, please contact:
Donavan Taylor, Senior Account Manager/Senior Investigator
Direct Line: (214) 736-9373
Mobile: (214) 734-5827
Email: dtaylor@marklyongroup.com
Robin Whitlock, Office Manager
Direct Line: (214) 736-9372
Mobile: (214) 734-5145
Email: rwhitlock@marklyongroup.com
Current clients that wish to email files, please email us at accounts@marklyongroup.com, or fax
to (972) 546-1584.
Related Links:

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